How can we help you?
Everything you need to know to use our servicesFAQ stands for “frequently asked questions” and an FAQ page is included on our website to allow questions to be asked and answered in a public forum. An FAQ page is a living, breathing document that will be updated regularly. Every time a customer asks us a question, we decide whether it is something that other customers may ask or find interesting and useful to know. We make sure that we answer the questions clearly and take advantage of the opportunity to connect with our customers and reflect the personality of your business and brand.
1Q1. When will my order be processed?
All orders placed after 13:00 on a weekday are processed and shipped the next business day and received after the next business day (including Saturday at the customer's request). All orders placed on weekends are processed on the first business day following weekends. Read more in the Delivery and Payment
2Q2. What methods of payment do you accept?
Payment for orders placed in the online store amerov.org is made through: ◥ Cash on delivery - in cash upon receipt of the shipment by courier. We accept bank transfers, direct bank deposits and international money transfers for orders from Partners or larger individual orders. Unfortunately, we do not accept personal or business checks. If payment is made by bank transfer, direct deposit or international money transfer, please DO NOT SEND until we contact you with the exact amount of your order. For more information and reference see section Delivery and Payment .
3Q3. What are my shipping options?
We use Speedy as our transport agent. All shipping charges calculated online are based on our discounted rates on Speedy. See the Delivery and Payment .
4Q4. How can I be sure about the quality of the oils?
All products with the brand "Amerov Oils" have a 100% guaranteed origin and quality! Under each product in the "Testing" drop-down menu section we provide data from the Certificate of Analysis and GC/MS test, which you can download and, if desired, perform a cross-check. ◥ Review GC/MS of our Lavender
5Q5. Do you accept international orders?
Yes, we accept and process international orders.
6Q6. Do you have a minimum order?
No, you can even order one product.
7Q7. Do you provide GCMS documents?
Yes,we do. With an unwavering commitment to offering the highest quality of products, we firmly believe that Quality Assurance is of utmost importance.
8Q8. What is a GC Report?
GC stands for Gas Chromatograph. In simple terms, a GC separates an essential oil into individual components. The oil is vaporized upon entry into the device, and the oil passes through a column assisted by a carrier gas (usually helium or hydrogen). The column itself sits within an oven; here change in heat over time is managed. Different chemical compounds react at different speeds within the column, and this information is captured on the Gas Chromatograph. GC reports are unique, and in many publications, they are referred to as fingerprints of that particular batch of essential oil. They help purchasers protect their quality by ensuring major constituents are within generally accepted guidelines, as well as providing quantitative proof that received product matches approved samples. Still, it is important to note some of the limitations with GC's. While a GC may produce a unique fingerprint of an essential oil, this result is often unique to the GC device and the skill of the user. Even when conditions such as the type of column being used, ambient temperature, retention rates, etc are held equal, results may have slight variations. Another limitation is that without Mass Spectrometry (MS), a device significantly more expensive than even a GC, individual components cannot be identified.
9Q9. Can I get discounts for regular shopping or larger orders?
We are developing an Affiliate Program that you can join. As a member of Amerov Oils ™ you will receive exclusive prices - up to 25% discount on retail prices, reduced delivery costs and other exciting benefits. For more information check Affiliate Program.
10Q10. What packaging and cuts do you offer?
To date, we offer a bottle of 30 ml with the option to purchase a cap with a dispenser, black or silver (aluminum) dropper.
11Q.11 What is an MSDS?
MSDS stands for Material Safety Data Sheet. It provides detailed product information needed by material handlers and emergency workers on physical and chemical data. This includes melting points, boiling points, flash points, reactivity, first aid instruction, toxicity, storage recommendations, disposal instructions, control measures, protective equipment instructions, and spill and leak procedures.
12Q12. What is a Certificate of Analysis?
A Certificate of Analysis is the result of testing against acceptable parameters. Certificates of Analysis can look quite different from product to product, industry to industry. However, with Essential Oils, measurement quite often consists of the dominant constituent of a particular oil.